Only at times, flight bumping can be good, but in most other cases, it can be rather annoying. The situation arises when a passenger carrying a confirmed ticket checks-in either at the gates or up at the desk, but the airline authority does not let them board the flight due to unforeseen reasons. Instead, they give travel on a future flight to the same place and some kind of compensation like travel voucher, cheap business class tickets, complementary ticket or some free miles for future travel. But the fact is that you, as a passenger, can only gauge the situation better, which can be fairly unwelcoming and disgusting when an urgent meeting has been scheduled.
What Compensation Should You Accept?
So, at that point, it’s only you who can understand what you want. The airline may ask you to accept compensation in various forms, but sometimes you should be adamant and also patient if you are ignorant about the accurate law on how to go for filing your claims.
Understanding your rights can be tricky, and that too at a short notice is again a matter of putting your time and effort at stake one more time. The desk-in-charge will be dealing with hundreds of angry bumped passengers, so it’s very much necessary to keep your temper under check, and when it’s a case of seeking your money back from a gate agent who is only focused on giving you a voucher you can follow few simple tips that may help you deal with the situation without violating the law.
Remain Polite and Clear About Your Demands
It’s very crucial to be polite and understand your requirements instead of being demanding and rude to the airline authority. It’s meaningless to give illogical threats like “I’ll never go for the airline again” to the airline staff because the concerned staff is least bothered whether you will ever fly with them again in future. They are just interested in satisfying you with a reasonable resolution at that point. The staff will be handling multiple annoyed passengers with different demands and temperaments, so being rude or aggressive will not get whatever you want. Therefore, instead of threatening or shouting, suggest a reasonable resolution to the staff with a cool mind.
Contact the Airline Customer Service Line
The airline customer service agent will help you as gate agent can do, but the difference will be that the customer service executive will be under low pressure since they don’t have to deal with a dozen of angry passengers at a time like the gate agent. So, there are chances of getting quick compensation according to your demands through the service line.
Lodge a Complaint with Aviation Consumer Protection Division
Aviation consumer protection division takes complain 24×7 on their hot line and they even call back to understand more about your issue and provide quick resolution. You can also mail them on their official mail address and preserve a complaint id unless you don’t receive the resolution you deserve. It’s also a best practice to document your complaint.
So, last but not the least, it’s true that you will not get most of the benefits unless you actually demand them and often you have to follow up with different people multiple times. Depending upon how much time you can spare to get it sorted out, you may have to figure out whether its productive to churn your time and efforts to follow up or accept what you receive at that point.
Hope this article will enlighten you with the correct approach when you get into such situations, thus saving your time and effort.